What method of shipping do you use?
UPS is our major carrier.
We do have items that ship from the manufacturer and that will vary- via Federal Express or Common Carrier so items purchased together will not necessarily be shipped together.
How are the costs of shipping and handling determined?
Our shipping and handling charges are determined by the weight of your order unless it is one of the many items that includes free shipping. Those items will state free shipping in the continental U.S. in their descriptions.
How do I check the status of my order?
We will be glad to track your package for you, please drop us a line at CustomerService@NeutralDwelling.com or give us a call at 318-512-6599.
Is it safe to use my credit card online?
We are integrated with PayPal so that you may be assured that your transactions will be secure. We do not collect or store your credit card information on our site and all transactions are through the secured PayPal Site which uses Secure Sockets Layer (SSL) security technology.
Once you have completed shopping simply check-out and you will be asked for information necessary in fulfilling your order. Clicking on this button will take you to a secure server hosted by Paypal. You DO NOT need to create a paypal account to use this service. On the main checkout page, simply click "I do not have a paypal account" if you wish to use a credit card. If you wish to use your paypal account, then log in to your account from this screen. If you have any questions about the secured shopping cart system, please contact us at 318-512-6599.
You also have the option to pay via check or money order if you like.
What tax will I be charged?
Taxes are charged only to customers who reside in the state of Louisiana at a rate of 4%.
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